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FAQS

Frequently Asked Questions.

Frequently Asked Questions

Attention

If you book through hotel's tour desks or travel agents, make sure they book you with us (Bali Hai Bike Tour ) alot of other company claim has same programs and routes but which has nothing to do with us because we are completely different company. This case has ocurred quite often and needs your attention, that's why direct booking is highly recommended. Just in case you can only book through phone, please speak directly to our reservation staff.

WHAT ARE YOU QUESTION?

Yes, prior reservation is required. We encourage you to book with us as soon as you have fixed your holiday plans. Our website's online booking system will make it easier for you to make a reservation. The price have calculation right from the page which will reduce the needs of constant emailings and in turn reduce the usage of your precious time. You will have more time available for another purpose like booking a hotel or planning another activities for your holiday. As internet connections in Bali are generally not so good and not all accommodations provide wifi access to their customer, we recommend you to make reservation while you are in your country.

If you need to reschedule your tour once you get to Bali, you can simply call or text us in case internet connection is unavailable. If you plan ahead before you go for your holiday, then you don't need to worry about any missed bookings or break up your holiday schedule. Release your worry and focus only on enjoying your holiday ! LET US TAKE CARE OF THE REST.

We highly recommend you to book directly through our website's booking form OR contact us via email OR call/sms/WhatsApp our official contact number (+62818359905). We are not responsible for any future problems of reservation made through third parties contacts.

Booking our tour is easy, fast and secure.
  1. Simply click the 'Book Now' on menubar or click 'Book Now' button found within the page.
  2. Complete the reservation form. Please ensure your email address is correct and valid because the reservation confirmation will be sent into your email address.
  3. Give us your phone number for easier communication.
  4. Give us your hotel/villa/accomodation information (your hotel name & address and also the name registered there) for pick-up purpose.
  5. Select your tour date and set the number of person who will join the tour.
  6. Check your e-mail inbox, look for our confirmation e-mail and follow the instructions in the e-mail. If you cannot find our confirmation e-mail, try checking your junk or spam folder of your e-mail account.
If you book the tours through 3rd party agencies, please refer to email or contact number provided by them (normally different from our official contact). We hold no responsibility for any problem for reservation made not directly through our official website.

We need less than 24 hours to confirm your booking. If you have not received our email confirmation, be sure to check your spam or junk folder (there could be a probability that our confirmation email was landed there). If still you cannot find it, please email us as soon as possible.

There are some packages of cycling tour that you can choose. For more details, have a look at the package comparison page.

We understand that plans can change and that you may need to reschedule your tour. Once your booking is confirmed, you will receive a confirmation email with your reservation details, including the local operator's telephone number. You can call them directly with any last-minute questions or date-change requests. Please don't forget to mention that you have made your booking with us via our online website booking system. All changes subject to availability.

Yes, our cycling tour is PERFECTLY safe. SAFETY is of paramount importance to us. All our mountain bikes are new and well maintained and come with full suspension as well as front and rear disc brakes.
Our guides have unmatched knowledge of all the roads and trails in Bali and will take you on some of the best downhill routes that Bali has to offer. You will be accompanied by at least two guides. You will also be followed by a supporting A/C van along the journey. In case you get tired or can't continue the ride, you can safely get back into the car.
In addition there are extra men who standby at any major cross roads holding the traffic so it is safe for you when crossing the road. We provide many alternative cycling routes, whether you want the easy track or the hard one, it's all up to you. Just follow your guide instructions then everything will just fine.

Because Bali is an amazing island to experience no matter what the weather conditions are like, we offer our tours rain and shine. Raincoat is included without any extra charges.

Our cycling routes are mainly on small village's roads, back-roads and some off-road paths so we do NOT provide tandem bike as this kind of bike would only suitable for on-road & wider tracks. However we provide scooter option either for kid or adult. With this option he/she can still join the ride and get the best experience possible just like the other participants. But if you are not too keen on this option, you can join us from within the support car which will follow us during the ride. Because the car can only follow us from wider/main roads, the experience will not be as great as taking the scooter options.

We run our bike tour with a minimum of 2 participants. If you are a solo traveller you can still send a request for bike tour with an exception that we cannot confirm your request right away unless we have already had other parties doing the tour on your requested date. In case we cannot find other parties for you, we will suggest you with another date available for you to join in.

Though we limit the number of participants to maximum of 10 or 12 people, we can still accommodate larger group by providing more guides to the group. We highly recommend you to make reservation at least 2 days in advance for this type of group tour. Special price is also available for group booking.

Though we limit the number of participants to maximum of 10 or 12 people, we can still accommodate larger group by providing more guides to the group. We highly recommend you to make reservation at least 2 days in advance for this type of group tour. Special price is also available for group booking.

We are a small family business company. For all our tours paid in Bali we accept cash in IDR (Rupiah), USD (American Dollar), AUD (Australian Dollar) and Euro. Payment can be made directly to your guide at the end of your trip. We also accept major credit cards (Master Cards, Visa, American Express) via PayPal internet payment gateway through our website payment portal. After completing the reservation form, you have an option to complete your payment online via paypal. If you use this option you will then be redirected to PayPal check out page where you can type your credit card/paypal account information and proceed with the payment.

For a group of more than 6 participants, a small amount of deposit will be highly appreciated to secure your booking though we will not insist on it as you can simply complete the payment in cash after the trip. You can directly send us deposit and set the amount to be sent when you are filling the online reservation form and choose PayPal as your payment method. If you do not have PayPal account, please contact us for bank account information and possibility of wire transfer.

We request your cooperation to inform us in advance by email if you have to cancel your tour with us. If you need to cancel the tour on the day, please contact directly Kadek +(62) 818359905